Job Title: West Coast Operations Manager 

Concentration: All Vertical Markets

Reports To: Director of Operations (Jesse Goodwick)

FLSA Status: Exempt

Department: Production, Operations

Division: West / East

Description:

The company provides custom B2B branding solutions for all vertical markets that are designed to increase brand recognition, promote events, or be used as resale merchandise. The company functions as a partner with contract vendors through a global supply chain delivering client products/services including custom apparel, promotional items, graphic design, event merchandising, digital marketing services, and more. 

Job Summary:

Coordinate purchasing, production, quality control, logistics and facilitate activities in accordance with the policies, safety practices, principles and procedures established by the organization by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

• Reviews and alters production costs, quality and inventory control programs to maintain work order profit margins and efficient operations workflow

• Take responsibility of inventoried assets, quality assurance, inbound/outbound freight, warehouse safety and security, and process improvement

• Maintain contact with sales executives and clients to receive feedback regarding all aspects of work flow; ship dates, special needs, product substitutes, stock issues, and logistics in order to manage customer relationships. This includes creating and managing cases through work order management software and staying on track to achieve solutions in a timely manner

• Interfaces with clients to resolve problems and offer solutions/alternatives when applicable in the production phase or in post production, assessing and  implementing new technologies and collaborating with management regarding the implementation of these improvements

• Manage monthly inventory count for all assets to ensure system data reflects accurately, report deviations to Director of Operations to file a claim

• Control of warehouse operations, including maximizing storage capacity, inventory retrieval, directional and instructional signage, accessibility, and process mapping 

• Organize and execute a sample management system. Incorporate Salesforce or new technology, to ensure accuracy, automation, visibility to team, and ease of use

• Make suggestions to ownership to increase efficiency and effectiveness in safety, workflow, and circulation, including RFID software, API, or other system improvement

• Forecast, allocate and manage Operations Support staff duties to ensure timely execution of all inbound and outbound shipments/freight, in-house production, pickups and deliveries to/from vendors and clients, and all other operations activities

• Performs other related duties as assigned.

Metrics and Standards

• Quality Control: Same Day, Exemplary -> 1 Day Target -> 2+ Days Below Standard

• Safety and Security: 0 Incidents

• Pickup/Delivery: 0 Boxes Left Behind, Exemplary -> 1 Box per Quarter Target -> 2+ Boxes per Quarter Below Standard

• Inventory Accuracy: 100% Accurate Exemplary -> 99% Accurate Target -> <99% Accurate Below Standard

• Outbound Shipping: 100% On Time Target -> 1 Late ship Acceptable -> >1 Late Ship per Quarter, Below Standard

• Case Submissions: 100% Complete Exemplary -> 1-3 Errors per Quarter Target -> 3 Errors per Quarter Below Standard